| --- |
| license: mit |
| task_categories: |
| - text-classification |
| size_categories: |
| - n<1K |
| --- |
| |
| # SupportTickets-Mini |
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| ## Dataset Summary |
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| SupportTickets-Mini is a small English dataset of anonymized customer support messages, each labeled with the routing category a triage agent assigned to it. It is intended for lightweight text-classification experiments and teaching demos. |
|
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| ## Label Definitions |
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| - billing: Questions about invoices, charges, refunds, or payment methods. |
| - technical: Bug reports, errors, outages, and how-to configuration help. |
| - account: Login, password, profile, and access-management requests. |
| - feedback: Feature requests, praise, and general product feedback. |
|
|
| ## Splits |
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|
| | Split | Rows | |
| |---|---| |
| | train | 42 | |
| | validation | 9 | |
| | test | 12 | |
| | **Total** | 63 | |
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|
