shopao
AI & ML interests
Shopao builds AI communication agents purpose-built for MercadoLibre sellers. Unlike keyword-based chatbots or static auto-responders, Shopao reads each buyer message and reasons over the full context — the product listing, order state, and seller-defined rules — to generate accurate, personalized replies in seconds. Our agents handle the entire buyer conversation across pre-sale and post-sale workflows: product specs, shipping and warranty questions, order issues, delays, returns, and post-purchase support. When it makes sense, the agent surfaces relevant alternatives to lift ticket size, and it automatically escalates sensitive cases (warranty claims, damaged products, special payments) to a human before responding. Sellers stay in full control with configurable rules and optional human-approval workflows, and connect in minutes via official MercadoLibre OAuth — no copy-pasting, no workarounds. What we care about: context-aware response generation, controllable and auditable agents, and reliable NLP for real-world e-commerce at scale.