Spaces:

MWasil
/

customer-support-agent-space

Sleeping

customer-support-agent-space / data /knowledge_base /staff_protocol.md

Mohammad Wasil

Deploy with fixed LFS tracking for ChromaDB

9a3b3da 10 months ago

867 Bytes

# SmartCoffee Pro Customer Service Policy:

These are the customers services that must be noticed by the staff.
Greeting Standard: Staff must greet customers within 5 seconds of entry with a smile and eye contact.
Order Accuracy: Always repeat the order back to the customer before finalizing the transaction.
Refunds/Complaints: Handle complaints with empathy; record all feedback in the digital logbook for management review.
Closing Policy: Customers may be served up to 10 minutes after official closing time if reasonable; those already seated may stay up to 1 hour after close.
Order Verification: For accuracy, staff will always repeat your order back to you before finalizing payment.
Feedback & Complaints: We value your experience. All complaints are recorded in our digital logbook for management review to ensure continuous improvement.

	# SmartCoffee Pro Customer Service Policy:

	These are the customers services that must be noticed by the staff.
	1. Greeting Standard: Staff must greet customers within 5 seconds of entry with a smile and eye contact.
	2. Order Accuracy: Always repeat the order back to the customer before finalizing the transaction.
	3. Refunds/Complaints: Handle complaints with empathy; record all feedback in the digital logbook for management review.
	4. Closing Policy: Customers may be served up to 10 minutes after official closing time if reasonable; those already seated may stay up to 1 hour after close.
	5. Order Verification: For accuracy, staff will always repeat your order back to you before finalizing payment.
	6. Feedback & Complaints: We value your experience. All complaints are recorded in our digital logbook for management review to ensure continuous improvement.