| from openenv.models import TicketScenario, Observation, GroundTruth |
|
|
| EASY_TASKS = [ |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E001", |
| issue_type="unknown", |
| sentiment="neutral", |
| priority="low", |
| message="Hi, I just placed an order but I put the wrong shipping address. Can I change it?", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="shipping", |
| team="logistics_team", |
| action_type="respond", |
| response_keywords=["shipping address", "updated", "order"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E002", |
| issue_type="unknown", |
| sentiment="negative", |
| priority="medium", |
| message="My credit card was charged twice for the same purchase! Please help.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="billing", |
| team="finance_team", |
| action_type="refund", |
| response_keywords=["double charge", "refund", "apologize"], |
| requires_refund=True, |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E003", |
| issue_type="unknown", |
| sentiment="positive", |
| priority="low", |
| message="I love your product, but I'm trying to figure out how to update my profile picture.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="technical", |
| team="tech_support_team", |
| action_type="respond", |
| response_keywords=["profile", "settings", "update"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E004", |
| issue_type="unknown", |
| sentiment="angry", |
| priority="high", |
| message="This item arrived completely broken. I want to return it immediately.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="returns", |
| team="orders_team", |
| action_type="refund", |
| response_keywords=["broken", "refund", "apologize", "return"], |
| requires_refund=True, |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E005", |
| issue_type="unknown", |
| sentiment="neutral", |
| priority="medium", |
| message="I need to cancel my subscription renewal before next month.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="cancellation", |
| team="orders_team", |
| action_type="respond", |
| response_keywords=["subscription", "cancel", "renewal"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E006", |
| issue_type="unknown", |
| sentiment="negative", |
| priority="medium", |
| message="I ordered a blue laptop bag but received a black one instead. This is not what I paid for.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="returns", |
| team="orders_team", |
| action_type="refund", |
| response_keywords=["wrong item", "refund", "apologize", "return"], |
| requires_refund=True, |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E007", |
| issue_type="unknown", |
| sentiment="negative", |
| priority="high", |
| message="I've been locked out of my account after enabling two-factor authentication. The codes aren't working.", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="technical", |
| team="tech_support_team", |
| action_type="respond", |
| response_keywords=["two-factor", "account", "locked", "access"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E008", |
| issue_type="unknown", |
| sentiment="positive", |
| priority="low", |
| message="I'm placing a gift order — is it possible to add a gift wrap and a personal message card?", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="orders", |
| team="orders_team", |
| action_type="respond", |
| response_keywords=["gift", "wrap", "message", "order"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E009", |
| issue_type="unknown", |
| sentiment="neutral", |
| priority="low", |
| message="I saw the same product at a competitor for $15 cheaper. Do you offer price matching?", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="billing", |
| team="finance_team", |
| action_type="respond", |
| response_keywords=["price match", "competitor", "policy"], |
| ) |
| ), |
| TicketScenario( |
| ticket=Observation( |
| ticket_id="TKT-E010", |
| issue_type="unknown", |
| sentiment="neutral", |
| priority="low", |
| message="I recently moved and need to update my billing address on file. How do I do that?", |
| ), |
| ground_truth=GroundTruth( |
| issue_type="billing", |
| team="finance_team", |
| action_type="respond", |
| response_keywords=["billing address", "update", "account"], |
| ) |
| ), |
| ] |
