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| title: SupportOps Arena | |
| emoji: 🎯 | |
| colorFrom: blue | |
| colorTo: red | |
| sdk: docker | |
| app_port: 7860 | |
| tags: | |
| - openenv | |
| - reinforcement-learning | |
| - it-support | |
| - environment | |
| - benchmark | |
| pinned: false | |
| # 🎯 SupportOps Arena | |
| **Enterprise IT Incident Triage Reinforcement Learning Environment** | |
| [](https://openenv.ai) | |
| [](https://www.python.org/downloads/) | |
| [](https://opensource.org/licenses/Apache-2.0) | |
| SupportOps Arena is a production-grade, OpenEnv-compliant RL benchmark that simulates enterprise IT support operations. AI agents act as Level-1/2 IT support operators, triaging incomplete and noisy incident tickets. | |
| --- | |
| ## 🚀 Quick Start | |
| ### Installation | |
| ```bash | |
| pip install -r requirements.txt | |
| cp .env.example .env | |
| # Edit .env with your API keys | |
| ``` | |
| ### Run Server | |
| ```bash | |
| python app/server.py | |
| # Access dashboard at http://localhost:7860 | |
| ``` | |
| ### Run Baseline Agent | |
| ```bash | |
| python inference.py | |
| ``` | |
| ### Docker | |
| ```bash | |
| docker build -t supportops-arena . | |
| docker run -p 7860:7860 supportops-arena | |
| ``` | |
| --- | |
| ## 📖 Environment | |
| ### Tasks | |
| - **Easy**: Wi-Fi connectivity (10 steps, 6 scenarios) | |
| - **Medium**: VPN access (16 steps, 6 scenarios, misleading logs) | |
| - **Hard**: Cross-system failures (24 steps, 6 scenarios, contradictory evidence) | |
| ### Actions (15 total) | |
| - **Diagnostic**: inspect_network, inspect_logs, check_authentication, etc. | |
| - **Remediation**: flush_dns, reconfigure_client, restart_service, reset_credentials | |
| - **Terminal**: escalate_ticket, resolve_ticket, close_without_fix | |
| ### Rewards | |
| - Positive: +0.10 to +1.00 for good actions | |
| - Negative: -0.05 to -0.40 for bad actions | |
| --- | |
| ## 🔌 API | |
| - `POST /reset` - Start new episode | |
| - `POST /step` - Take action | |
| - `GET /state` - Get full state | |
| - `POST /baseline/run` - Run baseline agent | |
| --- | |
| ## 🧪 Testing | |
| ```bash | |
| pytest | |
| pytest --cov | |
| ``` | |
| --- | |
| ## 📊 Performance | |
| **Baseline Agent Scores**: | |
| - Easy: 0.65-0.75 | |
| - Medium: 0.40-0.55 | |
| - Hard: 0.20-0.35 | |
| --- | |
| ## 📝 License | |
| Apache License 2.0 | |
| --- | |
| Built for OpenEnv Hackathon 2026 | |