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Billing support: duplicate $655.20 top-up orders in WAIT_PAY

by codigopbip - opened 4 days ago

I have two top-up orders for $655.20 each with a status of WAIT_PAY, but my bank shows no charges. I have sent three emails to support with no response. I need the billing team to cancel the duplicate order and confirm which one I should pay. Can a moderator escalate this case and let me know where to send the details via private message?

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