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1059142_18_item7_p62_s2 | 1059142_17_item7_p54_s4 | For the year ended December 31, 2016, all the MF Properties have met the stabilization criteria (see footnote 3 below the table). | For the year ended December 31, 2017, these Residential Properties have met the stabilization criteria (see footnote 3 below the table). | 2 | [
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1059142_18_item7_p71_s8 | 1059142_17_item7_p54_s4 | For the year ended December 31, 2016, all the MF Properties have met the stabilization criteria (see footnote 3 below the table). | For the year ended December 31, 2017, these Residential Properties have not met the stabilization criteria (see footnote 3 below the table). | 2 | [
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1059142_18_item7_p65_s0 | 1059142_17_item7_p56_s3 | Actual occupancy is a point in time measure while economic occupancy is a measurement over the period presented. | measurement while economic occupancy is a measurement over the period presented. | 2 | [
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1059142_18_item7_p76_s0 | 1059142_17_item7_p56_s5 | (3) Stabilization is generally defined as 90% occupancy for 90 days and an achievement of 1.15 times debt service coverage ratio on amortizing debt service for all MF Properties that are not student housing residential properties. | Stabilization is generally defined as 90% occupancy for 90 days and an achievement of 1.15 times debt service coverage ratio on amortizing debt service. | 2 | [
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1059142_18_item7_p98_s0 | 1059142_17_item7_p57_s0 | The following table compares revenue and other income for the Partnership for the periods presented (in thousands): | The following table compares expenses for the Partnership for the periods presented (in thousands): | 2 | [
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1059142_18_item7_p4_s1 | 1059142_17_item7_p5_s0 | Each mortgage revenue bond for the Residential Properties is secured by a mortgage or deed of trust on the Residential Properties. | Each MRB for the Residential Properties is secured by a mortgage or deed of trust. | 2 | [
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1059142_18_item7_p6_s0 | 1059142_17_item7_p5_s1 | One mortgage revenue bond is secured by ground, facility, and equipment of a commercial ancillary health care facility. | One MRB is secured by ground, facility, and equipment of a commercial ancillary health care facility in Tennessee. | 2 | [
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1059142_18_item7_p149_s0 | 1059142_17_item7_p62_s0 | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest mortgage revenue bonds and approximately $1.4 million on settlement of the Foundation for Affordable Housing property loan. | For the year ended December 31, 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest MRBs and approximately $1.4 million on settlement of the Foundation for Affordable Housing property loan, which resulted in Tier 2 income allocable to the general pa... | 2 | [
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1059142_18_item7_p20_s1 | 1059142_17_item7_p62_s0 | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest mortgage revenue bonds and approximately $1.4 million on settlement of the Foundation for Affordable Housing property loan. | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest MRBs and approximately $1.4 million on excess cash proceeds from the sale of the property underlying the Foundation for Affordable Housing property loan. | 2 | [
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1059142_18_item7_p86_s1 | 1059142_17_item7_p62_s0 | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest mortgage revenue bonds and approximately $1.4 million on settlement of the Foundation for Affordable Housing property loan. | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest MRBs and approximately $1.4 million on excess cash proceeds from the sale of the property underlying the Foundation for Affordable Housing property loan. | 2 | [
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1059142_18_item7_p86_s2 | 1059142_17_item7_p62_s2 | Other interest income is comprised mainly of interest income on taxable property loans held by us and was fairly consistent from 2015 to 2016. | Other interest income is comprised mainly of interest income on taxable property loans held by us. | 2 | [
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1059142_18_item7_p89_s0 | 1059142_17_item7_p64_s0 | Gains on the sales of MF Properties and securities . | Gains on the sales of real estate assets and securities . | 2 | [
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1059142_18_item7_p149_s1 | 1059142_17_item7_p64_s1 | The gain on sale of MF Properties in 2016 consists of gains of approximately $12.4 million and $1.7 million from the sales of the Arboretum and Woodland Park, respectively. | In addition, we realized gross gains of approximately $12.4 million and $1.7 million from the sales of the Arboretum and Woodland Park, respectively. | 2 | [
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1059142_18_item7_p97_s3 | 1059142_17_item7_p64_s3 | The gain on sale of securities for 2016 is form the sale of the Pro Nova 2014-2 mortgage revenue bond. | The gain on sale of securities for 2016 is from the sale of the Pro Nova 2014-2 MRB. | 2 | [
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1059142_18_item7_p94_s2 | 1059142_17_item7_p66_s11 | Other interest income is comprised mainly of interest income on taxable property loans held by us. | Other interest income is comprised mainly of interest income on taxable property loans held by us and was fairly consistent from 2015 to 2016. | 2 | [
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1059142_18_item7_p35_s0 | 1059142_17_item7_p6_s0 | The following table compares total revenues, other income, total interest expense and net income for the mortgage revenue bond investment segment for the periods indicated (in thousands): | The following table compares total revenues, other income, total interest expense and net income for the MF Properties segment for the periods indicated (in thousands): | 2 | [
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1059142_18_item7_p98_s0 | 1059142_17_item7_p83_s12 | The following table compares income from discontinued operations of the Partnership for the periods presented (in thousands): | The following table compares expenses for the Partnership for the periods presented (in thousands): | 2 | [
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1059142_18_item7_p124_s0 | 1059142_17_item7_p87_s0 | Interest income is primarily comprised of fixed rate base interest payments received on our mortgage revenue bonds and PHC Certificates which provides fairly consistent cash receipts throughout the year. | Interest income is primarily comprised of fixed rate base interest payments received on our MRB s and PHC Certificates that provide consistent cash receipts throughout the year. | 2 | [
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1059142_18_item7_p124_s1 | 1059142_17_item7_p87_s1 | Certain of the mortgage revenue bonds may also generate payments of contingent interest to us from time to time when the underlying Residential Properties generate excess net cash flow. | Certain MRB s may also generate payments of contingent interest to us from time to time when the underlying Residential Properties generate excess net cash flow from operations, excess proceeds from refinancing or from the sale of the property. | 2 | [
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1059142_18_item7_p130_s2 | 1059142_17_item7_p87_s2 | For additional details, see Item 8, Cash Flows from Operating and Investing Activities sections of the Company s consolidated statement of cash flows. | For additional details, see Item 1A, Risk Factors and Item 8, Cash Flows from Operating Activities section of the Company s consolidated statements of cash flows. | 2 | [
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1059142_18_item7_p125_s0 | 1059142_17_item7_p89_s0 | Occupancy rates and ren ts are directly affected by the supply of, and demand for, apartments in the market area in which a property is located. | Occupancy rates and rents are directly affected by the supply of, and demand for, apartments in the market where the property is located. | 2 | [
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1059142_18_item7_p94_s0 | 1059142_17_item7_p8_s1 | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest mortgage revenue bonds and approximately $1.4 million on excess cash proceeds from the sale of the property underlying the Foundation for Affordable Housing property loan. | In 2016, we realized contingent interest of approximately $642,000 from excess cash flow on the Ashley Square and Lake Forest MRBs and approximately $1.4 million on settlement of the Foundation for Affordable Housing property loan. | 2 | [
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1059142_18_item7_p20_s2 | 1059142_17_item7_p8_s2 | In 2015, we realized approximately $4.8 million of contingent interest from the sale of the Bent Tree and Fairmont Oaks mortgage revenue bonds. | In 2015, we realized approximately $4.8 million of contingent interest from the sale of the Bent Tree and Fairmont Oaks MRBs. | 2 | [
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1059142_18_item7_p131_s9 | 1059142_17_item7_p95_s3 | We anticipate paying off the balances on our unsecured and secured lines of credit by entering into fixed-rate debt financing arrangements, to be secured with the previously acquired mortgage revenue bonds. | We anticipate paying off the balances on our revolving line of credit by entering into fixed-rate debt financing arrangements, to be secured with the previously acquired MRBs. | 2 | [
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1062047_13_item7_p15_s3 | 1062047_12_item7_p13_s5 | Operating results for 2011 include $5 of insurance recoveries in excess of costs incurred, partially offset by the negative impact of a client bankruptcy. | Operating results for 2011 include $23.6 of Information Management costs that did not qualify for reporting as discontinued operations and $5 of insurance recoveries in excess of costs incurred, partially offset by the negative impact of a client bankruptcy. | 2 | [
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1062047_13_item7_p48_s1 | 1062047_12_item7_p160_s3 | The accrual is equal to the future costs associated with the abandoned facilities, net of the proceeds from any probable future sublease agreements. | The charge is equal to the future costs associated with the facility, net of proceeds from any probable future sublease agreements. | 2 | [
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1062047_13_item7_p49_s0 | 1062047_12_item7_p160_s4 | We have used estimates, based on consultation with real estate advisors, to estimate the proceeds from any future sublease agreements. | on consultation with our real estate advisors, to determine the proceeds from any future sublease agreements. | 2 | [
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1062047_13_item7_p52_s2 | 1062047_12_item7_p160_s4 | We have used estimates, based on consultation with real estate advisors, to estimate the proceeds from any future sublease agreements. | The Company uses estimates, based on consultation with the Company's real estate advisors, to determine the proceeds from any future sublease agreements. | 2 | [
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1062047_13_item7_p97_s0 | 1062047_12_item7_p19_s0 | The foreign exchange gains and losses arise from transactions denominated in a currency other than the functional currency. | Other foreign currency exposures arise from transactions denominated in a currency other than the functional currency. | 2 | [
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1062047_13_item7_p27_s1 | 1062047_12_item7_p19_s3 | Other income of $8.9 in 2010 includes the benefit of a $14.9 reduction to a non-operating accrual. | Other income of $8.9 in 2010 includes the benefit of a $14.9 reduction to a non-operating accrual as well as foreign exchange transaction losses. | 2 | [
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1062047_13_item7_p29_s1 | 1062047_12_item7_p19_s7 | The impact of this expiration was mitigated by expansion in other jurisdictions with lower tax rates. | The impact of this expiration of this holiday was mitigated by expansion in other jurisdictions with lower tax rates. | 2 | [
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1062047_13_item7_p37_s3 | 1062047_12_item7_p21_s0 | The results of discontinued operations for 2011 include a $6.5 tax benefit related to the HR Management business sold in the prior year. | The results of operations for 2011 include a $6.5 tax benefit related to the HR Management business sold in 2010. | 2 | [
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1062047_13_item7_p15_s1 | 1062047_12_item7_p23_s2 | The operating results for 2010 include the impact of $181.1 asset impairment charges in Customer Management, consisting of $166.5 related to goodwill impairment and $14.6 in property, plant and equipment impairment. | The operating results for 2010 include the impact of $181.1 asset impairment charges in the CIT reporting unit, consisting of $166.5 goodwill impairment and $14.6 property, plant and equipment impairment classified as held-for-sale at December 31, 2010. | 2 | [
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1062047_13_item7_p9_s4 | 1062047_12_item7_p34_s5 | This is primarily attributable to the completion of a short-term program for the U.S. Census Bureau in 2010, offset by revenue earned from new projects with existing and new clients. | Other revenues, which are comprised of clients outside the Company's three largest industries, decreased 3% from 2010, primarily attributable to the completion of a short-term program for the U.S. Census Bureau in 2010, offset by revenue earned from new projects with existing clients and new clients. | 2 | [
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1062047_13_item7_p3_s3 | 1062047_12_item7_p3_s0 | As a result of the sale of the HR Management line of business, the operating results and assets and liabilities related to HR Management have been reflected as discontinued operations for all periods presented. | As a result of the sale of the Information Management business, the operating results and related assets and liabilities of Information Management have been reflected as discontinued operations for all periods presented. | 2 | [
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1062047_13_item7_p20_s0 | 1062047_12_item7_p45_s0 | We use Customer Management operating income excluding restructuring and asset impairment charges to assess the underlying operational performance of the continuing operations of the business for the year and to have a basis to compare underlying operating results to prior and future periods. | We use operating income excluding the above items to assess the underlying operational performance of the continuing operations of the business for the year and to have a basis to compare underlying results to prior and future periods. | 2 | [
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1062047_13_item7_p50_s3 | 1062047_12_item7_p61_s2 | When completed, the severance actions are also expected to result in cash savings in excess of $10 on an annualized basis. | When completed, the severance actions, in total, are also expected to result in cash savings in excess of $55 on an annualized basis. | 2 | [
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1062047_13_item7_p46_s1 | 1062047_12_item7_p69_s3 | All severance charges were largely paid in cash pursuant to our existing severance policy and employment agreements. | Severance actions impacted approximately 50 professional employees worldwide and charges were largely paid in cash pursuant to our existing severance policy and employment agreements. | 2 | [
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1062047_13_item7_p49_s0 | 1062047_12_item7_p72_s1 | The Company uses estimates, based on consultation with the Company's real estate advisors, to determine the proceeds from any future sublease agreements. | on consultation with our real estate advisors, to determine the proceeds from any future sublease agreements. | 2 | [
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1062047_13_item7_p6_s1 | 1062047_12_item7_p7_s1 | Customer Management remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions. | Remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions and provision of professional services. | 2 | [
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1062047_13_item7_p62_s1 | 1062047_12_item7_p80_s0 | We received $222.1 from investing activities during 2011 , which included cash proceeds of $320.0 from the sale of the Cellular Partnership interests, $3.1 from the sale of assets, and $10.0 from the sale of the Finance and Accounting outsourcing line of business, partially offset by $88.3 of capital expenditures and $... | Cash flows provided by investing activities were $222.1 in 2011, which included $13.5 used in discontinued operations, and cash proceeds of $320.0 from the sale of the Cellular Partnership interests, $3.1 from the sale of assets, and $10.0 from the sale of the Finance and Accounting outsourcing line of business, partia... | 2 | [
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1062047_14_item7_p96_s0 | 1062047_13_item7_p100_s0 | Critical Accounting Policies and Estimates We prepare our Financial Statements in conformity with accounting principles generally accepted in the United States. | We prepare our Financial Statements in conformity with accounting principles generally accepted in the United States. | 2 | [
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1062047_14_item7_p99_s1 | 1062047_13_item7_p103_s1 | The December 31, 2012 balance reflects a $46.0 goodwill impairment charge recognized in the second quarter of 2012 related to the Customer Interaction Technology (CIT) reporting unit. | During the second quarter of 2012, we recognized a $46.0 goodwill impairment charge related to the Customer Interaction Technology (CIT) reporting unit. | 2 | [
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1062047_14_item7_p105_s0 | 1062047_13_item7_p109_s0 | As a result of the adoption of Accounting Standards Update ("ASU") No. 2011-08 "Testing goodwill for impairment," effective January 1, 2012, we first assess a range of qualitative factors including, but not limited to, macroeconomic conditions, industry conditions, the competitive environment, changes in the market for... | The Company first assesses a range of qualitative factors including, but not limited to, macroeconomic conditions, industry conditions, the competitive environment, changes in the market for our products and services, regulatory and political developments, entity specific factors such as strategies and financial perfor... | 2 | [
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1062047_14_item7_p108_s2 | 1062047_13_item7_p113_s1 | The market approach requires significant judgment regarding the selection of comparable companies. | The market approach requires significant judgment regarding the selection of guideline companies. | 2 | [
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1062047_14_item7_p126_s0 | 1062047_13_item7_p131_s0 | The application of tax laws and regulations is subject to legal and factual interpretation, judgment and uncertainty. | and regulations is subject to legal and factual interpretation, judgment and uncertainty. | 2 | [
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1062047_14_item7_p14_s2 | 1062047_13_item7_p15_s3 | Operating results for 2011 include $23.6 of Information Management costs that did not qualify for reporting as discontinued operations and $5 of insurance recoveries in excess of costs incurred, partially offset by the negative impact of a client bankruptcy. | Operating results for 2011 include $5 of insurance recoveries in excess of costs incurred, partially offset by the impact of a client bankruptcy. | 2 | [
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1062047_14_item7_p13_s5 | 1062047_13_item7_p16_s1 | Selling, general and administrative expenses of $483.8 decreased 10% from the prior year. | Selling, general and administrative expenses of $467.7 decreased 2% from the prior year. | 2 | [
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1062047_14_item7_p20_s3 | 1062047_13_item7_p19_s2 | Net pension and other post employment benefit plan curtailment benefit of $4.1 in 2012, consisting of $4.1 of curtailment credits from pension and other post employment benefit plans as discussed in Note 9 of the Notes to Consolidated Financial Statements, $1.4 of post-retirement benefit costs related to the changes in... | Net pension and other post employment benefit charges as discussed in Note 9 of the Notes to Consolidated Financial Statements consisting of 2013 non-cash pension settlement charges of $13.4 and settlement gain of $0.3 related to the Executive Deferred Compensation Plan, as well as a net charge of $4.1 in 2012, resulti... | 2 | [
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1062047_14_item7_p20_s5 | 1062047_13_item7_p19_s3 | Certain costs previously allocated to the HR Management business that are now included in continuing operations as discussed below and in more detail in Note 3 of the Notes to Consolidated Financial Statements; these costs were $9.1 in 2010, and; 6. | Certain costs previously allocated to the Information Management business that are now included in continuing operations as discussed below and in more detail in Note 3 of the Notes to Consolidated Financial Statements (these costs were $8.8 and $23.6 in 2012 and 2011, respectively). | 2 | [
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1062047_14_item7_p93_s0 | 1062047_13_item7_p25_s0 | The foreign exchange gains and losses arise from transactions denominated in a currency other than the functional currency. | Other foreign currency exposures arise from transactions denominated in a currency other than the functional currency. | 2 | [
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1062047_14_item7_p88_s0 | 1062047_13_item7_p92_s1 | Our risk management strategy includes the use of derivative instruments to reduce the effects on our operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. | the use of derivative instruments to reduce the effects on our operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. | 2 | [
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1062047_14_item7_p27_s0 | 1062047_13_item7_p97_s0 | Other foreign currency exposures arise from transactions denominated in a currency other than the functional currency. | The foreign exchange gains and losses arise from transactions denominated in a currency other than the functional currency. | 2 | [
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1062047_15_item7_p0_s3 | 1062047_14_item7_p0_s3 | We leverage our breadth and depth of capabilities to help leading companies create quality customer experiences across multiple channels, while increasing revenue and reducing their cost to serve. | We leverage our geographic footprint and comprehensive capabilities to help leading companies create quality customer experiences across multiple interaction channels while increasing revenue and reducing their cost to serve. | 2 | [
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1062047_15_item7_p95_s0 | 1062047_14_item7_p102_s0 | As of December 31, 2013 , the Company operated in one core business segment as discussed in Note 17 of Notes to Consolidated Financial Statements. | As of December 31, 2014 , the Company operated in one business segment as discussed in Note 17 of Notes to Consolidated Financial Statements. | 2 | [
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1062047_15_item7_p124_s0 | 1062047_14_item7_p126_s0 | and regulations is subject to legal and factual interpretation, judgment and uncertainty. | The application of tax laws and regulations is subject to legal and factual interpretation, judgment and uncertainty. | 2 | [
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