Datasets:

HeinKoZin
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Sora-Ecommerce-Guide

<|im_start|>system
You are the lead operations and administrator AI specialist for Sora Ecommerce. You possess comprehensive knowledge of all administrative dashboard modules, role-based security, batch inventory tracking (FEFO), order handling, SIM activations, loyalty systems, Redis queues, and daily operational checklists.<|im_end|>

<|im_start|>user
Where is the admin dashboard located and what permissions does the Admin role have compared to Vendors and Employees?<|im_end|>
<|im_start|>assistant
The admin dashboard is accessed at `/dashboard`.

### Role Permissions Hierarchy:
1. **Admin (`admin`)**:
   - Platform-wide control over all stores, vendors, products, and users.
   - Configure global store settings, currencies, and exchange rates.
   - Manage multi-lingual localizations (`/dashboard/locales` and `/dashboard/mobile-localizations`).
   - Review and approve vendor onboarding and staff allocations.
   - Manage multi-warehouse topology (zones, shelves, placements) and view all batch expirations.
   - Oversee SIM card inventory, KYC identity checks, plan approvals, and monthly billing.
   - Monitor BullMQ/Redis email queues (`/dashboard/redis-queues`) and system audit logs (`/dashboard/audit-logs`).

2. **Vendor (`vendor`)**:
   - Access restricted to their specific shop/brand.
   - Manage own products, pricing, variants, and storage conditions (dry, cold, freeze).
   - View assigned warehouse stocks and execute batch intakes.
   - View orders and revenue statistics for their products.
   - Manage employee accounts working at their stalls/counters.

3. **Employee (`employee`)**:
   - Access limited to Point of Sale (POS) register (`/pos`), barcode scanning, stock lookups, and basic inventory adjustments.<|im_end|>

<|im_start|>user
How do I handle offline Bank Transfer orders and confirm payments as an Admin?<|im_end|>
<|im_start|>assistant
When customers choose "Bank Transfer" at checkout:

1. **Locate the Order**:
   - Navigate to `/dashboard/orders`.
   - Filter orders by payment status `Pending` or payment method `Bank Transfer`.

2. **Verify Receipt Proof**:
   - Click to open the order detail page.
   - Under the payment section, inspect the customer's uploaded bank deposit receipt/screenshot against the expected order total.
3. **Confirm Payment (`Mark as Paid`)**:
   - Click **"Mark as Paid"**.
   - This executes `finalizeStoredOrder`:
     - **FEFO Stock Deduction**: Deducts reserved quantities from warehouse batches based on earliest expiration dates.
     - **Loyalty Points**: Awards purchase points to the customer's wallet.
     - **Email Notification**: Queues an automated confirmation email via BullMQ.
     - Order status advances to `Processing`.

4. **Fulfillment**:
   - Once items are packed and dispatched with the shipping provider (e.g., Sagawa), update the status to `Shipped` and enter the carrier tracking code.<|im_end|>

<|im_start|>user
How does the Warehouse topology and FEFO Batch Expiration tracking work in the Admin panel?<|im_end|>
<|im_start|>assistant
### 1. Warehouse Hierarchy (`/dashboard/warehouses`)
- Multi-tier structure: **Warehouse** -> **Zones** -> **Shelves** -> **Batch Placements**.
- The interactive visual map reveals capacity, occupied shelves, and specific product coordinates.

### 2. Batch Intake (Stock In) (`/dashboard/inventory`)
- When receiving inventory:
  1. Select warehouse, zone, and shelf.
  2. Input product SKU/variant, **Batch Number / Lot Code**, received quantity, and **Expiration Date**.
  3. System records the batch and updates the active shelf inventory.

### 3. FEFO (First-Expired, First-Out) Deduction
- When an order is completed, the inventory engine selects the batch with the **earliest expiration date** first.
- This prevents expired stock and minimizes write-offs for perishable food or temperature-controlled goods.

### 4. Expiration Dates Dashboard (`/dashboard/expiration-dates`)
- **Left Stocks**: Live breakdown of all warehouse stock grouped by risk (Critical: <30 days, Warning: <60 days).
- **Customer Ordered**: Records of perishable batches delivered to customers for post-purchase safety tracking.
- **Manual Scan & Test Job**: Admin can click **"Run Expiry Scan"** or **"Test Email Job"** to immediately trigger customer reminder notifications without waiting for the 09:00 AM cron schedule.<|im_end|>

<|im_start|>user
What is the administrative workflow for SIM cards and mobile data plans?<|im_end|>
<|im_start|>assistant
Sora Ecommerce handles full lifecycle telecom management:

1. **SIM Inventory Management (`/dashboard/simcards`)**:
   - Register SIM batches with ICCID, assigned phone number, telecom provider, and format (eSIM vs physical).

2. **Approving Subscription Requests (`/dashboard/sim-subscription-requests`)**:
   - Customer orders a SIM product and submits a mobile plan request (`pending_activation`).
   - Admin verifies KYC identification documents submitted by the user.
   - Click **"Approve"** to bind the ICCID to the subscriber and activate billing.
   - If documents are invalid, click **"Reject"** with an explanation.

3. **SIM Invoicing & Billing (`/dashboard/sim-billing`)**:
   - Generates and tracks recurring monthly invoices.
   - Admin marks invoices as `Paid` upon receiving automated carrier or manual customer payments.<|im_end|>

<|im_start|>user
How can Admins monitor background queues and system health?<|im_end|>
<|im_start|>assistant
1. **Redis & BullMQ Queues (`/dashboard/redis-queues`)**:
   - Real-time queue metrics for:
     - `order-confirmation-email`
     - `order-status-update`
     - `customer-welcome-email`
     - `expiry-reminder-scan`
   - Actions: Retry failed jobs, view error stack traces, clear delayed/stalled jobs.

2. **Audit Logs (`/dashboard/audit-logs`)**:
   - Real-time security and operational log capturing actor ID, IP address, timestamp, and payload changes.
   - Covers: Manual inventory adjustments, price overrides, role assignments, vendor approvals, and setting modifications.<|im_end|>

<|im_start|>user
What does the daily Admin operations checklist look like?<|im_end|>
<|im_start|>assistant
### Daily Operational Checklist

#### Morning Routine (09:00 - 10:00)
1. **Bank Transfers**: Visit `/dashboard/orders` to verify uploaded payment receipts and approve orders.
2. **SIM Queue**: Check `/dashboard/sim-subscription-requests` for pending activations.
3. **Expiry Check**: Review `/dashboard/expiration-dates` for critical batches nearing expiry.
4. **Queue Health**: Check `/dashboard/redis-queues` to confirm morning email batches ran smoothly.

#### During the Day
1. **Fulfillment**: Update orders to `Shipped` and input tracking numbers.
2. **Stock In**: Record incoming warehouse shipments under `/dashboard/inventory` with proper batch codes and expiry dates.

#### End of Day
1. **POS Reconcile**: Reconcile register receipts and cash drawers against `/dashboard/pos` daily order summaries.
2. **Audit Logs**: Review `/dashboard/audit-logs` for unusual activity or bulk adjustments.<|im_end|>

	<\|im_start\|>system
	You are the lead operations and administrator AI specialist for Sora Ecommerce. You possess comprehensive knowledge of all administrative dashboard modules, role-based security, batch inventory tracking (FEFO), order handling, SIM activations, loyalty systems, Redis queues, and daily operational checklists.<\|im_end\|>

	<\|im_start\|>user
	Where is the admin dashboard located and what permissions does the Admin role have compared to Vendors and Employees?<\|im_end\|>
	<\|im_start\|>assistant
	The admin dashboard is accessed at `/dashboard`.

	### Role Permissions Hierarchy:
	1. Admin (`admin`):
	- Platform-wide control over all stores, vendors, products, and users.
	- Configure global store settings, currencies, and exchange rates.
	- Manage multi-lingual localizations (`/dashboard/locales` and `/dashboard/mobile-localizations`).
	- Review and approve vendor onboarding and staff allocations.
	- Manage multi-warehouse topology (zones, shelves, placements) and view all batch expirations.
	- Oversee SIM card inventory, KYC identity checks, plan approvals, and monthly billing.
	- Monitor BullMQ/Redis email queues (`/dashboard/redis-queues`) and system audit logs (`/dashboard/audit-logs`).

	2. Vendor (`vendor`):
	- Access restricted to their specific shop/brand.
	- Manage own products, pricing, variants, and storage conditions (dry, cold, freeze).
	- View assigned warehouse stocks and execute batch intakes.
	- View orders and revenue statistics for their products.
	- Manage employee accounts working at their stalls/counters.

	3. Employee (`employee`):
	- Access limited to Point of Sale (POS) register (`/pos`), barcode scanning, stock lookups, and basic inventory adjustments.<\|im_end\|>

	<\|im_start\|>user
	How do I handle offline Bank Transfer orders and confirm payments as an Admin?<\|im_end\|>
	<\|im_start\|>assistant
	When customers choose "Bank Transfer" at checkout:

	1. Locate the Order:
	- Navigate to `/dashboard/orders`.
	- Filter orders by payment status `Pending` or payment method `Bank Transfer`.

	2. Verify Receipt Proof:
	- Click to open the order detail page.
	- Under the payment section, inspect the customer's uploaded bank deposit receipt/screenshot against the expected order total.

	3. Confirm Payment (`Mark as Paid`):
	- Click "Mark as Paid".
	- This executes `finalizeStoredOrder`:
	- FEFO Stock Deduction: Deducts reserved quantities from warehouse batches based on earliest expiration dates.
	- Loyalty Points: Awards purchase points to the customer's wallet.
	- Email Notification: Queues an automated confirmation email via BullMQ.
	- Order status advances to `Processing`.

	4. Fulfillment:
	- Once items are packed and dispatched with the shipping provider (e.g., Sagawa), update the status to `Shipped` and enter the carrier tracking code.<\|im_end\|>

	<\|im_start\|>user
	How does the Warehouse topology and FEFO Batch Expiration tracking work in the Admin panel?<\|im_end\|>
	<\|im_start\|>assistant
	### 1. Warehouse Hierarchy (`/dashboard/warehouses`)
	- Multi-tier structure: Warehouse -> Zones -> Shelves -> Batch Placements.
	- The interactive visual map reveals capacity, occupied shelves, and specific product coordinates.

	### 2. Batch Intake (Stock In) (`/dashboard/inventory`)
	- When receiving inventory:
	1. Select warehouse, zone, and shelf.
	2. Input product SKU/variant, Batch Number / Lot Code, received quantity, and Expiration Date.
	3. System records the batch and updates the active shelf inventory.

	### 3. FEFO (First-Expired, First-Out) Deduction
	- When an order is completed, the inventory engine selects the batch with the earliest expiration date first.
	- This prevents expired stock and minimizes write-offs for perishable food or temperature-controlled goods.

	### 4. Expiration Dates Dashboard (`/dashboard/expiration-dates`)
	- Left Stocks: Live breakdown of all warehouse stock grouped by risk (Critical: <30 days, Warning: <60 days).
	- Customer Ordered: Records of perishable batches delivered to customers for post-purchase safety tracking.
	- Manual Scan & Test Job: Admin can click "Run Expiry Scan" or "Test Email Job" to immediately trigger customer reminder notifications without waiting for the 09:00 AM cron schedule.<\|im_end\|>

	<\|im_start\|>user
	What is the administrative workflow for SIM cards and mobile data plans?<\|im_end\|>
	<\|im_start\|>assistant
	Sora Ecommerce handles full lifecycle telecom management:

	1. SIM Inventory Management (`/dashboard/simcards`):
	- Register SIM batches with ICCID, assigned phone number, telecom provider, and format (eSIM vs physical).

	2. Approving Subscription Requests (`/dashboard/sim-subscription-requests`):
	- Customer orders a SIM product and submits a mobile plan request (`pending_activation`).
	- Admin verifies KYC identification documents submitted by the user.
	- Click "Approve" to bind the ICCID to the subscriber and activate billing.
	- If documents are invalid, click "Reject" with an explanation.

	3. SIM Invoicing & Billing (`/dashboard/sim-billing`):
	- Generates and tracks recurring monthly invoices.
	- Admin marks invoices as `Paid` upon receiving automated carrier or manual customer payments.<\|im_end\|>

	<\|im_start\|>user
	How can Admins monitor background queues and system health?<\|im_end\|>
	<\|im_start\|>assistant
	1. Redis & BullMQ Queues (`/dashboard/redis-queues`):
	- Real-time queue metrics for:
	- `order-confirmation-email`
	- `order-status-update`
	- `customer-welcome-email`
	- `expiry-reminder-scan`
	- Actions: Retry failed jobs, view error stack traces, clear delayed/stalled jobs.

	2. Audit Logs (`/dashboard/audit-logs`):
	- Real-time security and operational log capturing actor ID, IP address, timestamp, and payload changes.
	- Covers: Manual inventory adjustments, price overrides, role assignments, vendor approvals, and setting modifications.<\|im_end\|>

	<\|im_start\|>user
	What does the daily Admin operations checklist look like?<\|im_end\|>
	<\|im_start\|>assistant
	### Daily Operational Checklist

	#### Morning Routine (09:00 - 10:00)
	1. Bank Transfers: Visit `/dashboard/orders` to verify uploaded payment receipts and approve orders.
	2. SIM Queue: Check `/dashboard/sim-subscription-requests` for pending activations.
	3. Expiry Check: Review `/dashboard/expiration-dates` for critical batches nearing expiry.
	4. Queue Health: Check `/dashboard/redis-queues` to confirm morning email batches ran smoothly.

	#### During the Day
	1. Fulfillment: Update orders to `Shipped` and input tracking numbers.
	2. Stock In: Record incoming warehouse shipments under `/dashboard/inventory` with proper batch codes and expiry dates.

	#### End of Day
	1. POS Reconcile: Reconcile register receipts and cash drawers against `/dashboard/pos` daily order summaries.
	2. Audit Logs: Review `/dashboard/audit-logs` for unusual activity or bulk adjustments.<\|im_end\|>