| # Call Transcript Intent Dataset |
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| Multimodal Hindi/Hinglish customer utterance dataset for loan/EMI/payment call intent classification. |
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| ## Dataset Summary |
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| | Metric | Value | |
| |---|---:| |
| | Total examples | 139,348 | |
| | Total audio duration | 51.04 h | |
| | Number of intents | 17 | |
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| ## Split Statistics |
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| | Split | Examples | Duration | Hours | |
| |---|---:|---:|---:| |
| | train | 126,848 | 2755.14 min | 45.92 h | |
| | validation | 10,000 | 219.03 min | 3.65 h | |
| | eval | 2,500 | 88.37 min | 1.47 h | |
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| ## Class Distribution |
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| | Intent | Total | Train | Validation | Eval | |
| |---|---:|---:|---:|---:| |
| | `UNCLEAR_INPUT` | 75,051 | 68,669 | 5,524 | 858 | |
| | `AFFIRMATIVE_ACKNOWLEDGEMENT` | 37,719 | 34,652 | 2,710 | 357 | |
| | `CONTINUE_CONVERSATION` | 6,366 | 5,768 | 477 | 121 | |
| | `PAY_LATER_AGREE` | 3,971 | 3,621 | 220 | 130 | |
| | `NEGATIVE_ACKNOWLEDGEMENT` | 3,641 | 3,260 | 254 | 127 | |
| | `NO_PAYMENT_REASON` | 2,963 | 2,680 | 210 | 73 | |
| | `BACKCHANNEL_OR_NOISE` | 2,096 | 1,907 | 167 | 22 | |
| | `PAID_ALREADY` | 1,836 | 1,605 | 114 | 117 | |
| | `THIRD_PARTY_UNAVAILABLE` | 1,035 | 878 | 63 | 94 | |
| | `IDENTITY_CONFIRMED` | 1,027 | 846 | 75 | 106 | |
| | `PAY_NOW_AGREE` | 819 | 663 | 48 | 108 | |
| | `END_CALL` | 744 | 606 | 33 | 105 | |
| | `CALL_DEFER` | 622 | 579 | 31 | 12 | |
| | `REFUSE_TO_PAY` | 462 | 324 | 29 | 109 | |
| | `THIRD_PARTY_AVAILABLE` | 367 | 322 | 29 | 16 | |
| | `WRONG_NUMBER` | 343 | 286 | 15 | 42 | |
| | `DO_NOT_CALL` | 286 | 182 | 1 | 103 | |
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| ## Columns |
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| - `audio` |
| - `id` |
| - `oid` |
| - `conversation_id` |
| - `recording_url` |
| - `chunk_index` |
| - `start_ms` |
| - `end_ms` |
| - `duration_s` |
| - `transcript` |
| - `transcript_reviewed` |
| - `intent` |
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