GUIDELINES.md

Labels (15 scores, in this order)

#	Label	Fact	Kind
0-4	kind:question kind:discussion kind:support kind:troll kind:spam	kind	one of them (softmax)
5-7	toxicity:0 toxicity:1 toxicity:2	toxicity	a level (softmax)
8	scam	scam	yes/no (sigmoid)
9	misleading	misleading	yes/no (sigmoid)
10	respectful	respectful	yes/no (sigmoid)
11-14	action:none action:warn action:delete action:block	action	one of them (softmax)

Definitions for labelers:

• kind
  • question: a genuine question about the project, its products or the ecosystem.
  • discussion: governance, roadmap, ecosystem or market talk in good faith, and praise, criticism or suggestions for the team, meant constructively.
  • support: a user problem: a wallet, stake, transaction, canister or login that does not work.
  • troll: bait, provocation, mockery, derailing, FUD without substance, "wen moon" noise: posted to provoke, not to inform or ask.
  • spam: promotion, shilling another project, off-topic ads, copypasta, repeated posting.
• toxicity: 0 civil; 1 rude (dismissive, mocking, crude); 2 abusive (insults, harassment, threats, slurs).
• scam: a fake airdrop or giveaway, "DM me", a request for a seed phrase or keys, impersonating the team, a phishing or wallet-drainer link, a pump group or a guaranteed-returns scheme ("guaranteed 3% daily").
• misleading: presents something false or unsupported as fact ("the devs rugged", "the canister was hacked", made-up numbers, wrong technical claims). A question or a clearly marked opinion is not misleading.
• respectful: treats the team and other members with respect, also in disagreement. Civil but dismissive or mocking is not respectful.
• action: what a moderator should do with this one message, in OpenChat terms: none, warn the user, delete the message, block the user. Block is for scams, abuse, and repeated trolling or spam; one off-color message gets a warn or a delete.

Policy: how the facts combine

Labelers apply these rules, so that the same message always gets the same labels:

1. A scam is always kind:spam, misleading yes, respectful no, action:block (whatever its tone: a polite "DM me, I'm from support" too).
2. Other spam (ads, shilling, copypasta) is respectful no. A single post gets action:delete; repeated posting or copypasta gets action:block. misleading only when it makes false claims ("the fastest DEX on the IC, audited by everyone").
3. Toxicity 2 (abuse aimed at people, threats, harassment) gets action:block.
4. Toxicity 1:
   • in a troll message, action:warn;
   • in a question, support request or discussion with a real point (an angry support request, sharp criticism), action:none.
5. Misleading (not a scam, not toxicity 2):
   • a troll's FUD or false accusation gets action:delete;
   • a good-faith mistake in a question, discussion or support message gets action:warn.
6. Trolls without the above:
   • harmless noise ("wen", "wen moon", "gm") gets action:none, respectful yes;
   • bait, mockery or derailing gets action:warn, respectful no;
   • repeated trolling gets action:block.
7. respectful is no for every message with toxicity 1 or 2, every spam and scam, and every mocking, sarcastic or baiting message. Sharp but fair criticism at toxicity 0 is respectful.
8. Everything else (genuine questions, support, discussion, criticism, warnings about a scam) gets action:none.

When two rules apply, the one that leads to the stronger action wins (block > delete > warn > none).