text large_stringlengths 9 323 | text_template large_stringlengths 9 318 | intent large_stringclasses 57
values | label int8 0 56 | has_pii bool 2
classes | pii_types listlengths 0 3 | noise_type large_stringclasses 3
values |
|---|---|---|---|---|---|---|
so i went to Tesco and my card wouldnt even go through the machine, its not the payment its the card itself i think?? | so i went to {MERCHANT} and my card wouldnt even go through the machine, its not the payment its the card itself i think?? | card_not_working | 11 | true | [
"merchant"
] | llm_noisy |
cant use my card at all rn | cant use my card at all rn | card_not_working | 11 | false | [] | llm_noisy |
card stopped working outta nowhere | card stopped working outta nowhere | card_not_working | 11 | false | [] | llm_noisy |
i think my card is broken bc it keeps not working and i dont know why pls help | i think my card is broken bc it keeps not working and i dont know why pls help | card_not_working | 11 | false | [] | llm_noisy |
card dead?? nothing goes thru | card dead?? nothing goes thru | card_not_working | 11 | false | [] | llm_noisy |
hi my card isnt workin and i dont no why it just wont go thru at the machines | hi my card isnt workin and i dont no why it just wont go thru at the machines | card_not_working | 11 | false | [] | llm_noisy |
Why did my card suddenly stop working? I'm worried there's a block on it that I don't know about. | Why did my card suddenly stop working? I'm worried there's a block on it that I don't know about. | card_not_working | 11 | false | [] | clean |
My card stopped working after I used it this morning. | My card stopped working after I used it this morning. | card_not_working | 11 | false | [] | clean |
Something is definitely wrong with my card because it won't work in any machine. I've tried multiple stores and ATMs with no luck. Could you check if my card has been deactivated or if there's a defect? My ref is 22028501. | Something is definitely wrong with my card because it won't work in any machine. I've tried multiple stores and ATMs with no luck. Could you check if my card has been deactivated or if there's a defect? My ref is {REF}. | card_not_working | 11 | true | [
"reference"
] | clean |
There's something wrong with my card. It was working but now it doesn't. I tried at Netflix and it failed. Can you check what's going on | There's something wrong with my card. It was working but now it doesn't. I tried at {MERCHANT} and it failed. Can you check what's going on | card_not_working | 11 | true | [
"merchant"
] | perturbed |
I've been having trouble with my card all week. It seems like the magnetic strip is worn out because it fails at every terminal I try. What are my options to get a working card again? My ref is 41694856. | I've been having trouble with my card all week. It seems like the magnetic strip is worn out because it fails at every terminal I try. What are my options to get a working card again? My ref is {REF}. | card_not_working | 11 | true | [
"reference"
] | clean |
hi its Sonia, i can't get my card to work no matter where I try, and it's making me really anxious. Can you tell me what's wrong with it? | hi its {NAME}, i can't get my card to work no matter where I try, and it's making me really anxious. Can you tell me what's wrong with it? | card_not_working | 11 | true | [
"name"
] | clean |
My card is not work when I go to shop, please tell me why | My card is not work when I go to shop, please tell me why | card_not_working | 11 | false | [] | clean |
Why my card not working? I try many times at Best Buy but no success. | Why my card not working? I try many times at {MERCHANT} but no success. | card_not_working | 11 | true | [
"merchant"
] | clean |
My deit card has sotpped functioning, and I am unable to complete any transactions with it. | My deit card has sotpped functioning, and I am unable to complete any transactions with it. | card_not_working | 11 | false | [] | perturbed |
My card is not usable at present and I am unsure why. I would appreciate your support in identifying and fixing the problem. | My card is not usable at present and I am unsure why. I would appreciate your support in identifying and fixing the problem. | card_not_working | 11 | false | [] | clean |
I am experiencing difficulties as my card is not working, and I need your help to resolve this. | I am experiencing difficulties as my card is not working, and I need your help to resolve this. | card_not_working | 11 | false | [] | clean |
I am having issues with my card; it does not work for any transactions. | I am having issues with my card; it does not work for any transactions. | card_not_working | 11 | false | [] | clean |
My card is not functionnig at all, and I wuold like to understand why. | My card is not functionnig at all, and I wuold like to understand why. | card_not_working | 11 | false | [] | perturbed |
Good evening, I would like to report an issue with my card as it has become non-functional. Please let me know how this can be addressed. ref REF1572X | Good evening, I would like to report an issue with my card as it has become non-functional. Please let me know how this can be addressed. ref {REF} | card_not_working | 11 | true | [
"reference"
] | clean |
My card seems to have become inoperative; could you help me understand what might be wrong? | My card seems to have become inoperative; could you help me understand what might be wrong? | card_not_working | 11 | false | [] | clean |
I tried to use my card 0338 today for £232.26 and it just wouldn't work. I'm really worried, please tell me what's happening. | I tried to use my card {LAST4} today for {AMOUNT} and it just wouldn't work. I'm really worried, please tell me what's happening. | card_not_working | 11 | true | [
"amount",
"card_digits"
] | clean |
Good afternoon, I am writing because my card is no longer functioning for any purchases. Could you kindly advise me on what might be causing this issue? | Good afternoon, I am writing because my card is no longer functioning for any purchases. Could you kindly advise me on what might be causing this issue? | card_not_working | 11 | false | [] | clean |
My cad is broken? bc it not wrk when I try to use. | My cad is broken? bc it not wrk when I try to use. | card_not_working | 11 | false | [] | perturbed |
I am writing to inform you that my card is no longer working and I require your assistance. What should I do to resolve this? | I am writing to inform you that my card is no longer working and I require your assistance. What should I do to resolve this? | card_not_working | 11 | false | [] | clean |
I not able to use my card, it always fail. What is wrong? | I not able to use my card, it always fail. What is wrong? | card_not_working | 11 | false | [] | clean |
Hello, this is Larry. I am unable to use my card for any transactions whatsoever. Could you please look into why it is not working? | Hello, this is {NAME}. I am unable to use my card for any transactions whatsoever. Could you please look into why it is not working? | card_not_working | 11 | true | [
"name"
] | clean |
my card has stoped working and i cannot perform any transactiosn | my card has stoped working and i cannot perform any transactiosn | card_not_working | 11 | false | [] | perturbed |
My card has stopped working completely. I've tried at several different merchants and none of the transactions are going through. Is there a problem with my card? | My card has stopped working completely. I've tried at several different merchants and none of the transactions are going through. Is there a problem with my card? | card_not_working | 11 | false | [] | clean |
The magnetic strip on my card appears to be worn out and it won't go through. | The magnetic strip on my card appears to be worn out and it won't go through. | card_not_working | 11 | false | [] | clean |
Hello, this is Sandra. for reasons I do not understadn, my card is not working, so please help me address this. | Hello, this is {NAME}. for reasons I do not understadn, my card is not working, so please help me address this. | card_not_working | 11 | true | [
"name"
] | perturbed |
Robert here. i must report that my card is not working at all, despite multiple attempts to use it. | {NAME} here. i must report that my card is not working at all, despite multiple attempts to use it. | card_not_working | 11 | true | [
"name"
] | clean |
i am having troubel with my card as it has stopped working without any warning | i am having troubel with my card as it has stopped working without any warning | card_not_working | 11 | false | [] | perturbed |
My card isn't working properly and I need it fixed as soon as possible. Can you help me understand what's going on with it? | My card isn't working properly and I need it fixed as soon as possible. Can you help me understand what's going on with it? | card_not_working | 11 | false | [] | clean |
Hi, Aaron Taylor speaking. i cannot make any transactions because my card is not working. | Hi, {NAME} speaking. i cannot make any transactions because my card is not working. | card_not_working | 11 | true | [
"name"
] | clean |
My crd no work when I go to shop today, what is the problem? | My crd no work when I go to shop today, what is the problem? | card_not_working | 11 | false | [] | perturbed |
my card not doing anything when i try to pay, is tere problem? | my card not doing anything when i try to pay, is tere problem? | card_not_working | 11 | false | [] | perturbed |
my card seems to be broken. i tred to use it at a restaurant and it didn't work. then i tried at a station and it also failed. what should i do ref TXN-714618 | my card seems to be broken. i tred to use it at a restaurant and it didn't work. then i tried at a station and it also failed. what should i do ref {REF} | card_not_working | 11 | true | [
"reference"
] | perturbed |
ok so basically i was at the atm and i did my thing and the machine froze and it never gave my card back so now its stuck in there and im just standing here looking at it | ok so basically i was at the atm and i did my thing and the machine froze and it never gave my card back so now its stuck in there and im just standing here looking at it | card_swallowed | 12 | false | [] | llm_noisy |
card gone in atm | card gone in atm | card_swallowed | 12 | false | [] | llm_noisy |
why does the atm take your card and not give it back??? ref REF1148X | why does the atm take your card and not give it back??? ref {REF} | card_swallowed | 12 | true | [
"reference"
] | llm_noisy |
i went to the atm by my house this morning and it took my card and just kept it, no cash or anything, and i stood there waiting thinking maybe it would come back out but nope so now i have no card and im supposed to pay for stuff later so how the heck do i get it back | i went to the atm by my house this morning and it took my card and just kept it, no cash or anything, and i stood there waiting thinking maybe it would come back out but nope so now i have no card and im supposed to pay for stuff later so how the heck do i get it back | card_swallowed | 12 | false | [] | llm_noisy |
card jammed in atm My ref is 49082942. | card jammed in atm My ref is {REF}. | card_swallowed | 12 | true | [
"reference"
] | llm_noisy |
the machine retained my card on 13 October and i already talked to someone in the branch but they said they dont have it yet, so my question is really just how long until i can get my card back because i kind of need it | the machine retained my card on {DATE} and i already talked to someone in the branch but they said they dont have it yet, so my question is really just how long until i can get my card back because i kind of need it | card_swallowed | 12 | true | [
"date"
] | llm_noisy |
the atm confiscated my debit card ending 2785, what now | the atm confiscated my debit card ending {LAST4}, what now | card_swallowed | 12 | true | [
"card_digits"
] | llm_noisy |
so i was at Amazon and their atm inside took my card and i told the guy at the counter and he said call the bank so here i am, what do i do to get my card back from the machine | so i was at {MERCHANT} and their atm inside took my card and i told the guy at the counter and he said call the bank so here i am, what do i do to get my card back from the machine | card_swallowed | 12 | true | [
"merchant"
] | llm_noisy |
so this is gonna sound dumb but i went to take out some cash and the machine took my card and then just kinda died on me and now ive been waiting here forever and my card is trapped in the atm | so this is gonna sound dumb but i went to take out some cash and the machine took my card and then just kinda died on me and now ive been waiting here forever and my card is trapped in the atm | card_swallowed | 12 | false | [] | llm_noisy |
went to pull out £109 and the atm decided to keep the card instead, it said something on the screen then froze, then it was gone, where do i even start to get my card back | went to pull out {AMOUNT} and the atm decided to keep the card instead, it said something on the screen then froze, then it was gone, where do i even start to get my card back | card_swallowed | 12 | true | [
"amount"
] | llm_noisy |
atm ate card near Lake Kristin | atm ate card near {CITY} | card_swallowed | 12 | true | [
"location"
] | llm_noisy |
i put my card in the atm at IKEA and it just swallowed it and the screen went to the welcome page and never gave it back so its still in there | i put my card in the atm at {MERCHANT} and it just swallowed it and the screen went to the welcome page and never gave it back so its still in there | card_swallowed | 12 | true | [
"merchant"
] | llm_noisy |
card stuck inside the atm, who do i call about this | card stuck inside the atm, who do i call about this | card_swallowed | 12 | false | [] | llm_noisy |
so like the atm at the New Courtneyberg branch has my card because it jammed or something and then it just ate it and ive never had this happen before so idk what to do, who do i contact to get it returned | so like the atm at the {CITY} branch has my card because it jammed or something and then it just ate it and ive never had this happen before so idk what to do, who do i contact to get it returned | card_swallowed | 12 | true | [
"location"
] | llm_noisy |
my debit card is stuck in the atm outside the West Matthewfurt branch and its been there since the 24th and i need to get it back or get a new one asap bc i cant access my money | my debit card is stuck in the atm outside the {CITY} branch and its been there since {DATE} and i need to get it back or get a new one asap bc i cant access my money | card_swallowed | 12 | true | [
"date",
"location"
] | llm_noisy |
why did your stupid machine keep my card? i want it back | why did your stupid machine keep my card? i want it back | card_swallowed | 12 | false | [] | llm_noisy |
this is the second time this machine has eaten my card and i am so done, but this time it actually kept it so please someone tell me the process to get my card back because the branch people just shrugged | this is the second time this machine has eaten my card and i am so done, but this time it actually kept it so please someone tell me the process to get my card back because the branch people just shrugged | card_swallowed | 12 | false | [] | llm_noisy |
card stuck help now | card stuck help now | card_swallowed | 12 | false | [] | llm_noisy |
ATM machine took my card and wont give it back!!! help | ATM machine took my card and wont give it back!!! help | card_swallowed | 12 | false | [] | llm_noisy |
my card got eaten by the atm and i cant get it out!!! | my card got eaten by the atm and i cant get it out!!! | card_swallowed | 12 | false | [] | llm_noisy |
i tried using the drive up atm on 24 May and it grabbed my card and kept it and the light just blinked at me, i have 4566 as my card number ending if that matters, can i just go get the card back from the bank or is it gone forever | i tried using the drive up atm on {DATE} and it grabbed my card and kept it and the light just blinked at me, i have {LAST4} as my card number ending if that matters, can i just go get the card back from the bank or is it gone forever | card_swallowed | 12 | true | [
"card_digits",
"date"
] | llm_noisy |
atm took my card the 4th | atm took my card {DATE} | card_swallowed | 12 | true | [
"date"
] | llm_noisy |
card swallowed at Nike atm help | card swallowed at {MERCHANT} atm help | card_swallowed | 12 | true | [
"merchant"
] | llm_noisy |
atm swallowed my card idk what to do now ref 68336064 | atm swallowed my card idk what to do now ref {REF} | card_swallowed | 12 | true | [
"reference"
] | llm_noisy |
my card got eaten by the atm at IKEA pls tell me how to get a new one thx | my card got eaten by the atm at {MERCHANT} pls tell me how to get a new one thx | card_swallowed | 12 | true | [
"merchant"
] | llm_noisy |
I try to withdraw money but ATM take my card inside and never give back | I try to withdraw money but ATM take my card inside and never give back | card_swallowed | 12 | false | [] | clean |
I used an ATM and it kept my card instead of returrning it. | I used an ATM and it kept my card instead of returrning it. | card_swallowed | 12 | false | [] | perturbed |
after i tried to withdraw cash, the atm kept my card. it didn't dispense any money either. how can i get my cadr back? | after i tried to withdraw cash, the atm kept my card. it didn't dispense any money either. how can i get my cadr back? | card_swallowed | 12 | false | [] | perturbed |
The machine just kept my card and won't give it back, what now? | The machine just kept my card and won't give it back, what now? | card_swallowed | 12 | false | [] | clean |
my card got eaten by the atm machine | my card got eaten by the atm machine | card_swallowed | 12 | false | [] | clean |
What should I do the ATM swallows my card | What should I do the ATM swallows my card | card_swallowed | 12 | false | [] | perturbed |
the cash machine kept my card and i need a new one | the cash machine kept my card and i need a new one | card_swallowed | 12 | false | [] | clean |
The ATM swallowed my card at Shell and I need help to retrieve it | The ATM swallowed my card at {MERCHANT} and I need help to retrieve it | card_swallowed | 12 | true | [
"merchant"
] | clean |
The machine at West Meghan kept my card, and I would like to know how to have it returned to me. | The machine at {CITY} kept my card, and I would like to know how to have it returned to me. | card_swallowed | 12 | true | [
"location"
] | clean |
I am writing to ask what action I should take now that the cash machine has kept my card. | I am writing to ask what action I should take now that the cash machine has kept my card. | card_swallowed | 12 | false | [] | clean |
the atm machine cofiscated my card during my lunch break and i'm stuck it. i need to know if someone can come get it out or if i have to wait for it to be destroyed. help! | the atm machine cofiscated my card during my lunch break and i'm stuck it. i need to know if someone can come get it out or if i have to wait for it to be destroyed. help! | card_swallowed | 12 | false | [] | perturbed |
my card's stuck in there | my card's stuck in there | card_swallowed | 12 | false | [] | clean |
I put card in cash machine and it swallow it, how I get it back? | I put card in cash machine and it swallow it, how I get it back? | card_swallowed | 12 | false | [] | clean |
ATM mahcnie is giving back my card, whaat I do now I'm in New Lisashire at the moment. | ATM mahcnie is giving back my card, whaat I do now I'm in {CITY} at the moment. | card_swallowed | 12 | true | [
"location"
] | perturbed |
i think the atm swallowed my debit card, how do i get it back | i think the atm swallowed my debit card, how do i get it back | card_swallowed | 12 | false | [] | clean |
I need help because the ATM won't give my card back. It's stuck and I don't know what to do. | I need help because the ATM won't give my card back. It's stuck and I don't know what to do. | card_swallowed | 12 | false | [] | clean |
My debit card is stuck inside the ATM at the gas station on Main Street. It's been in there for an hour and the attendant says they can't open the machine. How do I get my card back? | My debit card is stuck inside the ATM at the gas station on Main Street. It's been in there for an hour and the attendant says they can't open the machine. How do I get my card back? | card_swallowed | 12 | false | [] | clean |
My card was retained by the ATM after my transaction, and I am unsure how to proceed. | My card was retained by the ATM after my transaction, and I am unsure how to proceed. | card_swallowed | 12 | false | [] | clean |
Help! The ATM won't return my card and I'm stuck here without it. What should I do? | Help! The ATM won't return my card and I'm stuck here without it. What should I do? | card_swallowed | 12 | false | [] | clean |
Hi, I'm Jonathan. the ATM didn't return my card after the transaction, it's still in there | Hi, I'm {NAME}. the ATM didn't return my card after the transaction, it's still in there | card_swallowed | 12 | true | [
"name"
] | clean |
The machine kept my card! What do I do now? | The machine kept my card! What do I do now? | card_swallowed | 12 | false | [] | clean |
I used the drive-thru ATM and it took my card but never returned it. There was no error message, it just kept it. I'd like to know how to report this and get a new card issued. | I used the drive-thru ATM and it took my card but never returned it. There was no error message, it just kept it. I'd like to know how to report this and get a new card issued. | card_swallowed | 12 | false | [] | clean |
card stuck in machnie | card stuck in machnie | card_swallowed | 12 | false | [] | perturbed |
My card is trapped inside the ATM, can someone help My ref is REF9337X. | My card is trapped inside the ATM, can someone help My ref is {REF}. | card_swallowed | 12 | true | [
"reference"
] | clean |
The machine did not return my card and I would like assistance in recovering it. | The machine did not return my card and I would like assistance in recovering it. | card_swallowed | 12 | false | [] | clean |
atm just ate my card what now | atm just ate my card what now | card_swallowed | 12 | false | [] | clean |
help, the machine took my card and wont give it back | help, the machine took my card and wont give it back | card_swallowed | 12 | false | [] | clean |
the atm kept my card and wont give it back | the atm kept my card and wont give it back | card_swallowed | 12 | false | [] | clean |
kindly advise why a fee was assessed when I withdrew funds from an ATM. this was never the case before | kindly advise why a fee was assessed when I withdrew funds from an ATM. this was never the case before | cash_withdrawal_charge | 13 | false | [] | llm_noisy |
got a cash withdrawal fee on my card ending 1645. not happy | got a cash withdrawal fee on my card ending {LAST4}. not happy | cash_withdrawal_charge | 13 | true | [
"card_digits"
] | llm_noisy |
charged just to pull my own money My ref is REF7991X. | charged just to pull my own money My ref is {REF}. | cash_withdrawal_charge | 13 | true | [
"reference"
] | llm_noisy |
Hi, I'm Alison. extra fee on my atm withdrawal what the hell | Hi, I'm {NAME}. extra fee on my atm withdrawal what the hell | cash_withdrawal_charge | 13 | true | [
"name"
] | llm_noisy |
Why fee on my cash withdrawal | Why fee on my cash withdrawal | cash_withdrawal_charge | 13 | false | [] | llm_noisy |
I noticed a fee for withdrawing cash from my account and frankly its ridiculous that you charge people to access their own money, pls explain (account holder Louis) | I noticed a fee for withdrawing cash from my account and frankly its ridiculous that you charge people to access their own money, pls explain (account holder {NAME}) | cash_withdrawal_charge | 13 | true | [
"name"
] | llm_noisy |
why the charge for cash withdrawl REF7377X at Jameschester | why the charge for cash withdrawl {REF} at {CITY} | cash_withdrawal_charge | 13 | true | [
"location",
"reference"
] | llm_noisy |
why am i being charged to take out my own cash?? | why am i being charged to take out my own cash?? | cash_withdrawal_charge | 13 | false | [] | llm_noisy |
theres a charge on my statement for a cash withdrawal, why do you take a cut just to get my own money out, this is bs | theres a charge on my statement for a cash withdrawal, why do you take a cut just to get my own money out, this is bs | cash_withdrawal_charge | 13 | false | [] | llm_noisy |
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