| { | |
| "schema": { | |
| "agent_trace_observability": { | |
| "action": [ | |
| "continue", | |
| "human_review", | |
| "observe", | |
| "stop" | |
| ], | |
| "needs_review": [ | |
| "false", | |
| "true" | |
| ], | |
| "outcome": [ | |
| "failure", | |
| "harmful", | |
| "partial", | |
| "success" | |
| ], | |
| "risk": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ], | |
| "urgency": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ] | |
| }, | |
| "customer_service": { | |
| "action": [ | |
| "answer_directly", | |
| "close_no_action", | |
| "escalate_to_human", | |
| "execute_refund", | |
| "request_information" | |
| ], | |
| "category": [ | |
| "account", | |
| "billing", | |
| "delivery", | |
| "refund", | |
| "technical" | |
| ], | |
| "churn_risk": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ], | |
| "needs_human": [ | |
| "false", | |
| "true" | |
| ], | |
| "urgency": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ] | |
| }, | |
| "invoice_processing": { | |
| "discrepancy_severity": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ], | |
| "disposition": [ | |
| "approve", | |
| "hold", | |
| "manual_review", | |
| "reject" | |
| ], | |
| "duplicate": [ | |
| "false", | |
| "true" | |
| ], | |
| "matches_order": [ | |
| "false", | |
| "true" | |
| ], | |
| "urgency": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ] | |
| }, | |
| "security_incidents": { | |
| "credential_compromise": [ | |
| "false", | |
| "true" | |
| ], | |
| "disposition": [ | |
| "close_benign", | |
| "contain", | |
| "investigate", | |
| "monitor" | |
| ], | |
| "severity": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3", | |
| "4" | |
| ], | |
| "true_positive": [ | |
| "false", | |
| "true" | |
| ], | |
| "urgency": [ | |
| "0", | |
| "1", | |
| "2", | |
| "3" | |
| ] | |
| } | |
| }, | |
| "max_len": 1024 | |
| } |