NovaCore Technologies — Department Charters
Document Code: ORG-CHARTER-001 Version: 1.0 Status: Active Classification: Internal Source of Truth For: Department mandates, scope boundaries, and standard sub-teams referenced across all OEP-Bench policy families.
1. Human Resources (HR)
Mandate: Talent acquisition, employee relations, compensation & benefits, learning & development, HR compliance. Head: VP, Human Resources (Naomi Chen) Standard Sub-Teams: Talent Acquisition, People Operations, Learning & Development, Total Rewards Primary Policy Families Owned: A1–A5 (Remote Work, Leave & Time-Off, Code of Conduct, Recruitment & Onboarding, Performance Management) Key Interfaces: Legal (employment law), Finance (payroll/benefits cost), IT (account provisioning for new hires)
2. Finance
Mandate: Financial planning & analysis, accounts payable/receivable, payroll, treasury, budget governance. Head: Chief Financial Officer (David Okafor) Standard Sub-Teams: FP&A, Accounts Payable, Payroll, Treasury Primary Policy Families Owned: D1–D5 (Travel & Expense, Procurement, Invoice Approval, Corporate Card, Budget Management) Key Interfaces: Procurement (purchase approvals), Executive (budget sign-off), Legal (contract financial terms)
3. Information Technology (IT)
Mandate: Infrastructure, end-user computing, enterprise applications, IT service management. Head: VP, Information Technology (Anders Kovic) Standard Sub-Teams: Infrastructure & Cloud Operations, IT Service Desk, Enterprise Applications, Change Management Office Primary Policy Families Owned: C1–C5 (IT Asset Management, Software Provisioning, Change Management, Business Continuity, Vendor System Access) Key Interfaces: Information Security (control implementation), all departments (service consumer)
4. Information Security (INFOSEC)
Mandate: Security policy, risk assessment, incident response, security architecture, compliance evidence (SOC 2, ISO 27001). Head: Chief Information Security Officer (Priya Ramaswamy) Standard Sub-Teams: Security Operations Center (SOC), Governance Risk & Compliance (GRC), Application Security Primary Policy Families Owned: B1–B5 (Information Security, Password & Authentication, Data Classification, Incident Response, Acceptable Use) Key Interfaces: IT (control implementation), Legal (breach notification), all departments (policy enforcement)
5. Operations
Mandate: Business process governance, facilities, cross-functional program management, business continuity coordination. Head: VP, Operations (Rosa Delgado) Standard Sub-Teams: Facilities, Program Management Office (PMO), Business Continuity Primary Policy Families Owned: shares C4 (Business Continuity) with IT; supports H-domain governance policies operationally Key Interfaces: All departments
6. Procurement
Mandate: Vendor sourcing, purchase order issuance, supplier relationship management, third-party risk coordination (with Legal and InfoSec). Head: Director, Procurement (Grace Odom) Standard Sub-Teams: Sourcing, Vendor Management, Purchase Order Desk Primary Policy Families Owned: F1–F5 (Vendor Onboarding, Supplier Code of Conduct, Third-Party Risk Assessment, Purchase Order, Contract Renewal) Key Interfaces: Finance (payment terms), Legal (contract terms), Information Security (vendor risk review)
7. Executive Office
Mandate: Corporate strategy, governance, board relations, enterprise risk oversight. Head: Chief Executive Officer (Elena Marsh) Standard Sub-Teams: Office of the CEO, Board Relations Primary Policy Families Owned: H1–H5 (Corporate Governance, Risk Management, Conflict of Interest, Delegation of Authority, Business Ethics) Key Interfaces: All departments; Board of Directors
8. Legal & Compliance
Mandate: Contract review, regulatory compliance, data privacy, intellectual property, whistleblower program administration. Head: General Counsel (Marcus Feld) Standard Sub-Teams: Commercial Legal, Privacy & Compliance, IP Counsel Primary Policy Families Owned: E1–E5 (Data Privacy, Contract Approval, Regulatory Compliance, Intellectual Property, Whistleblower) Key Interfaces: All departments; external regulators
9. Sales
Mandate: Revenue generation, customer contracting support, discount governance. Head: Chief Revenue Officer (Wei Lin Tan) Standard Sub-Teams: Enterprise Sales, Mid-Market Sales, Sales Operations Primary Policy Families Owned: G1 (Sales Discount Approval); co-owns G5 (SLA Policy) with Customer Support Key Interfaces: Legal (contract review), Finance (deal desk), Marketing
10. Marketing
Mandate: Brand management, demand generation, external content and communications governance. Head: VP, Marketing (Julian Ferris) Standard Sub-Teams: Brand & Creative, Demand Generation, Communications Primary Policy Families Owned: G3 (Marketing Content Approval) Key Interfaces: Legal (claims review), Sales
11. Customer Support
Mandate: Post-sale customer service, technical support, escalation management, SLA fulfillment. Head: VP, Customer Support (Kenji Watanabe) Standard Sub-Teams: Tier 1 Support, Tier 2/Technical Support, Customer Success Primary Policy Families Owned: G4 (Customer Support Escalation); co-owns G5 (SLA Policy) with Sales; owns G2 (Customer Data Handling) jointly with Information Security Key Interfaces: Sales, Information Security, Engineering (not a policy-owning department in this dataset, referenced only operationally)
Department-to-Family Ownership Matrix
| Family | Domain | Owning Department |
|---|---|---|
| A1–A5 | HR | Human Resources |
| B1–B5 | Security | Information Security |
| C1–C5 | IT/Ops | Information Technology (C4 co-owned with Operations) |
| D1–D5 | Finance | Finance |
| E1–E5 | Legal | Legal & Compliance |
| F1–F5 | Procurement | Procurement |
| G1 | Sales | Sales |
| G2 | Support/Security | Customer Support (co-owned with Information Security) |
| G3 | Marketing | Marketing |
| G4 | Support | Customer Support |
| G5 | Support/Sales | Customer Support (co-owned with Sales) |
| H1–H5 | Governance | Executive Office |
This matrix is authoritative for the Department and Owner fields of
every policy document generated in 04_Policies/.