data/organization/02_Department_Charters.md

# NovaCore Technologies — Department Charters

**Document Code:** ORG-CHARTER-001
**Version:** 1.0
**Status:** Active
**Classification:** Internal
**Source of Truth For:** Department mandates, scope boundaries, and standard
sub-teams referenced across all OEP-Bench policy families.

---

## 1. Human Resources (HR)

**Mandate:** Talent acquisition, employee relations, compensation & benefits,
learning & development, HR compliance.
**Head:** VP, Human Resources (Naomi Chen)
**Standard Sub-Teams:** Talent Acquisition, People Operations, Learning &
Development, Total Rewards
**Primary Policy Families Owned:** A1–A5 (Remote Work, Leave & Time-Off,
Code of Conduct, Recruitment & Onboarding, Performance Management)
**Key Interfaces:** Legal (employment law), Finance (payroll/benefits cost),
IT (account provisioning for new hires)

## 2. Finance

**Mandate:** Financial planning & analysis, accounts payable/receivable,
payroll, treasury, budget governance.
**Head:** Chief Financial Officer (David Okafor)
**Standard Sub-Teams:** FP&A, Accounts Payable, Payroll, Treasury
**Primary Policy Families Owned:** D1–D5 (Travel & Expense, Procurement,
Invoice Approval, Corporate Card, Budget Management)
**Key Interfaces:** Procurement (purchase approvals), Executive (budget
sign-off), Legal (contract financial terms)

## 3. Information Technology (IT)

**Mandate:** Infrastructure, end-user computing, enterprise applications,
IT service management.
**Head:** VP, Information Technology (Anders Kovic)
**Standard Sub-Teams:** Infrastructure & Cloud Operations, IT Service Desk,
Enterprise Applications, Change Management Office
**Primary Policy Families Owned:** C1–C5 (IT Asset Management, Software
Provisioning, Change Management, Business Continuity, Vendor System Access)
**Key Interfaces:** Information Security (control implementation), all
departments (service consumer)

## 4. Information Security (INFOSEC)

**Mandate:** Security policy, risk assessment, incident response, security
architecture, compliance evidence (SOC 2, ISO 27001).
**Head:** Chief Information Security Officer (Priya Ramaswamy)
**Standard Sub-Teams:** Security Operations Center (SOC), Governance Risk &
Compliance (GRC), Application Security
**Primary Policy Families Owned:** B1–B5 (Information Security, Password &
Authentication, Data Classification, Incident Response, Acceptable Use)
**Key Interfaces:** IT (control implementation), Legal (breach notification),
all departments (policy enforcement)

## 5. Operations

**Mandate:** Business process governance, facilities, cross-functional
program management, business continuity coordination.
**Head:** VP, Operations (Rosa Delgado)
**Standard Sub-Teams:** Facilities, Program Management Office (PMO),
Business Continuity
**Primary Policy Families Owned:** shares C4 (Business Continuity) with IT;
supports H-domain governance policies operationally
**Key Interfaces:** All departments

## 6. Procurement

**Mandate:** Vendor sourcing, purchase order issuance, supplier relationship
management, third-party risk coordination (with Legal and InfoSec).
**Head:** Director, Procurement (Grace Odom)
**Standard Sub-Teams:** Sourcing, Vendor Management, Purchase Order Desk
**Primary Policy Families Owned:** F1–F5 (Vendor Onboarding, Supplier Code of
Conduct, Third-Party Risk Assessment, Purchase Order, Contract Renewal)
**Key Interfaces:** Finance (payment terms), Legal (contract terms),
Information Security (vendor risk review)

## 7. Executive Office

**Mandate:** Corporate strategy, governance, board relations, enterprise
risk oversight.
**Head:** Chief Executive Officer (Elena Marsh)
**Standard Sub-Teams:** Office of the CEO, Board Relations
**Primary Policy Families Owned:** H1–H5 (Corporate Governance, Risk
Management, Conflict of Interest, Delegation of Authority, Business Ethics)
**Key Interfaces:** All departments; Board of Directors

## 8. Legal & Compliance

**Mandate:** Contract review, regulatory compliance, data privacy,
intellectual property, whistleblower program administration.
**Head:** General Counsel (Marcus Feld)
**Standard Sub-Teams:** Commercial Legal, Privacy & Compliance, IP Counsel
**Primary Policy Families Owned:** E1–E5 (Data Privacy, Contract Approval,
Regulatory Compliance, Intellectual Property, Whistleblower)
**Key Interfaces:** All departments; external regulators

## 9. Sales

**Mandate:** Revenue generation, customer contracting support, discount
governance.
**Head:** Chief Revenue Officer (Wei Lin Tan)
**Standard Sub-Teams:** Enterprise Sales, Mid-Market Sales, Sales Operations
**Primary Policy Families Owned:** G1 (Sales Discount Approval); co-owns G5
(SLA Policy) with Customer Support
**Key Interfaces:** Legal (contract review), Finance (deal desk), Marketing

## 10. Marketing

**Mandate:** Brand management, demand generation, external content and
communications governance.
**Head:** VP, Marketing (Julian Ferris)
**Standard Sub-Teams:** Brand & Creative, Demand Generation, Communications
**Primary Policy Families Owned:** G3 (Marketing Content Approval)
**Key Interfaces:** Legal (claims review), Sales

## 11. Customer Support

**Mandate:** Post-sale customer service, technical support, escalation
management, SLA fulfillment.
**Head:** VP, Customer Support (Kenji Watanabe)
**Standard Sub-Teams:** Tier 1 Support, Tier 2/Technical Support, Customer
Success
**Primary Policy Families Owned:** G4 (Customer Support Escalation); co-owns
G5 (SLA Policy) with Sales; owns G2 (Customer Data Handling) jointly with
Information Security
**Key Interfaces:** Sales, Information Security, Engineering (not a
policy-owning department in this dataset, referenced only operationally)

---

## Department-to-Family Ownership Matrix

| Family | Domain | Owning Department |
|---|---|---|
| A1–A5 | HR | Human Resources |
| B1–B5 | Security | Information Security |
| C1–C5 | IT/Ops | Information Technology (C4 co-owned with Operations) |
| D1–D5 | Finance | Finance |
| E1–E5 | Legal | Legal & Compliance |
| F1–F5 | Procurement | Procurement |
| G1 | Sales | Sales |
| G2 | Support/Security | Customer Support (co-owned with Information Security) |
| G3 | Marketing | Marketing |
| G4 | Support | Customer Support |
| G5 | Support/Sales | Customer Support (co-owned with Sales) |
| H1–H5 | Governance | Executive Office |

This matrix is authoritative for the `Department` and `Owner` fields of
every policy document generated in `04_Policies/`.